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Terms & Conditions

Terms & Conditions

Welcome to Party Pals Sunshine Coast. By booking with us, you agree to the following terms:

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1. Confirming Your Order

  • Booking Fee: A non-refundable, non-transferable booking fee of 50% is required to confirm your order.

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2. Payment Details

  • Invoice: We will provide an invoice detailing your balloon design, delivery date, and total price.

  • Price Changes: Prices may change due to cost increases from third party suppliers, shipping or freight operators, or if your event falls on peak dates (e.g., public holidays, Easter, Christmas).

  • Order Changes: Any changes to your order or delivery date will result in a new quote.

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3. Cancellation and Postponement

  • Cancellation:

    • 14 days’ notice: Booking fee is non-refundable; all other payments are refunded.

    • Less than 7 days’ notice: No refund.

  • Postponement:

    • One postponement allowed with 7 days’ notice.

    • New date must be within 12 months.

    • Failure to comply will be treated as cancellation.

  • Termination: We may terminate for breach (e.g., non-payment).

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4. Changes to Your Order

  • Requests: Changes must be made 10 days before delivery. Price adjustments will be invoiced.

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5. Order Creation

  • Consultations: We offer free consultations to design your order.

  • Variations: Size, colour, and design may vary; exact matches cannot be guaranteed.

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6. Payment

  • Due Date: Full payment is due 7 days before delivery.

  • Payment Methods: Cash, debit/credit card, bank transfer, or PayPal (fees may apply).

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7. Collection or Delivery

  • Collection: You are responsible for the order once collected.

  • Delivery: Details will be arranged with you or your venue.

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8. Hire Items

  • Bond: A bond of 30% or $50 (whichever is higher) is required.

  • Responsibility: You must return items in good condition or cover additional repair/replacement costs.

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9. General Terms

  • Warranties: We ensure reasonable care and skill but limit our liability to the fullest extent permitted by law.

  • Weather Impact: We are not responsible for balloon deflation or popping due to weather or handling.

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10. Photos

  • Permission: By ordering, you allow us to use event photos for promotional purposes.

  • Credits: Credit us for our work in any publications.

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11. Liability and Indemnity

  • Product Disclaimer: Balloons can be a choking hazard. Supervision required.

  • Liability: We limit our liability as permitted by law and you agree to indemnify us for any claims arising from your use of our services.

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12. Subcontracting

  • Emergencies: We may find a replacement in emergencies; otherwise, payments will be refunded.

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13. Force Majeure

  • Uncontrollable Events: We are not liable for events beyond our control. A credit voucher will be provided if such events prevent us from fulfilling your order.

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14. Jurisdiction

  • Governing Law: This agreement is governed by the laws of Queensland, Australia.

 

Our full Terms and Conditions will be sent to you with your invoice.

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