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At Party Pals Sunshine Coast, we’re committed to making your celebration as seamless and enjoyable as possible. Our FAQ section is here to provide quick answers to common questions about our services, booking process, customisation options, and more. Whether you’re planning a kids' party, corporate event, or special occasion, this page covers the essentials. If you need further assistance, don’t hesitate to reach out – we’re always happy to help!

What types of services do you offer?

We provide a wide range of party services, including balloon décor, custom backdrops, styled kids' parties, venue hire, and balloon twisting.

How far in advance should I book?

To ensure availability, we recommend booking as early as possible, especially for popular dates. A minimum of 2 weeks' notice is usually required for custom creations. For the "Ultimate Party" bookings, we recommend booking 4 weeks in advance to ensure the availability of vendors.

What areas do you serve?

We serve the entire Sunshine Coast and surrounding areas. Delivery fees may apply based on location. We may service additional areas such as Brisbane, Gold Coast and Gympie on request. Please get in touch.

Can I customise my order?

Absolutely! We specialise in creating personalised décor to match your theme and preferences. Share your vision with us, and we'll bring it to life.

Do you offer setup and delivery?

Yes, we offer both setup and delivery. Fees vary based on the complexity and location of your event.

How do I care for my balloons?

Keep balloons away from sharp objects, extreme temperatures, and direct sunlight to prolong their lifespan. We provide more detailed care instructions with your order.

What is your cancellation policy?

Please visit our Terms & Conditions page.

Can you provide balloons for corporate events?

Yes, we cater to all types of events, including corporate functions, weddings, and more. We can customise balloon décor to match your brand or event theme.

Are you insured?

Yes, Party Pals Sunshine Coast has comprehensive insurance coverage to ensure peace of mind for our clients. We hold Public Liability insurance up to $20,000,000 for events, styling, and decor, and up to $30,000,000 for our entertainers. We can provide you with a certificate of currency upon request.

Please note:

  • Party Pals Sunshine Coast is insured solely for providing Children's Entertainment and Event services. Our company, staff, and entertainers are not insured as Child Care Workers. Therefore, parents/caregivers must supervise children at all times during our events.

  • Responsibility for the safety and well-being of all guests lies with the parents/caregivers and the client. Party Pals Sunshine Coast is not liable for any incidents related to guest safety and well-being.

  • We often distribute various products during our Children’s Entertainment, including small toys, lollies, balloons, slap bracelets, and temporary tattoos. While we ensure these items are safe, we cannot be held responsible for their use, ingestion, or any injury or damage they might cause. Supervision of children with these products is the responsibility of the parents/caregivers and the client.

  • For face painting, we use high-quality, FDA-approved, and non-toxic products from brands like TAG and Face Paints Australia. If you require more information about our face painting materials, please contact us.

Do your entertainers have a Working with Children check (Blue Card)?

Yes, all of our entertainers at Party Pals Sunshine Coast hold a current and valid Working with Children card. We are committed to ensuring the safety and well-being of the children at our events. You can request to see the Blue Card credentials of any of our entertainers at any time.

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